Title: | A Guide to Customer Service Skills for the Service Desk Professional |
Author(s): | Donna Knapp |
Edition: | 4 |
Year: | 2015 |
ISBN-13: | 9781285063584 (978-1-285-06358-4) |
ISBN-10: | 1285063589 (1-285-06358-9) |
A Guide to Customer Service Skills for the Service Desk Professional 4th 4E
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