Title: | Service Management: Operations, Strategy, Information Technology |
Author(s): | Sanjeev Bordoloi; James A. Fitzsimmons; Mona J. Fitzsimmons |
Edition: | 9 |
Year: | 2019 |
ISBN-13: | 9781259784637 (978-1-259-78463-7) |
ISBN-10: | 1259784630 (1-259-78463-0) |
Service Management Operations Strategy Information Technology 9th 9E
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