Title: | Services Marketing: Integrating Customer Focus Across the Firm |
Author(s): | Alan Wilson; Valarie A. Zeithaml; Mary Jo Bitner; Dwayne D. Gremler |
Edition: | 3 |
Year: | 2016 |
ISBN-13: | 9780077169312 (978-0-07-716931-2) |
ISBN-10: | 007716931X (0-07-716931-X) |
Services Marketing 3rd 3E Alan Wilson
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